Questions? Call: +1 (877) 375-4479

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Frequently Asked Questions

We offer a 30-day limited warranty on all products, covering manufacturing defects only. To initiate a claim, please contact customer support within the warranty period. Warranty claims are subject to verification and approval.

Orders are typically processed within 1–2 business days. Shipping is fulfilled via third-party carriers. Once your order has shipped, you will receive a confirmation email containing tracking information.

Available shipping options may include Standard, Expedited, and Express services. Shipping methods, carriers, and associated costs are displayed at checkout and may vary depending on your delivery address.

Standard shipping usually takes 5–8 business days. Expedited options may arrive in 2–3 business days, depending on your location. Please note: delivery times may vary during peak seasons.

Order modifications or cancellations may be possible if the order has not yet been processed or shipped. To request a change, please contact customer service immediately. Once an order is in transit, changes cannot be made.

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Would you like to add Vi-Shift coverage?

Be covered for 3 years with our replacement and protection plan for $9.95. This extended warranty means you are covered for 3 years.

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$39.99

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  • Accidental damage protection
  • Free parts replacement guarantee
  • Express replacement service - we'll ship you a replacement, so you don't have to wait for a repair
  • 24/7 priority access to {{product.ProductName}} experts

Journey Package Protection

100% Guaranteed Package Protection From Damage, Loss & Theft For Just $3.50. In the event your delivery is damaged, stolen or lost during transit. We will replace it 100% free. No questions asked. Protect your package and your family today!

$14.95

$9.95

$0.00

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Coupon Section

 

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Contact Informations

  • Company Name: Evergreen Summit LLC

  • +1 (877) 375-4479

  • [email protected]

  • Company Address: 104 Albemarle Rd,
    Longmeadow, MA 01106,
    USA

  • Return Address: 841 Fairmount Ave,
    Elizabeth, NJ 07201,
    USA

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